For Excellence in Service Quality and Guest Satisfaction
Grand Serendib announces its recognition as a recipient of the prestigious World Luxury Award held recently at Ayana Resort in Bali, Indonesia. The hotel won: The Luxury Modern Hotel Global Winner, The Luxury Boutique Hotel Country Winner in Sri Lanka and the Luxury Rooftop View Hotel Continent Winner in Asia.
“Being a young hotel opened in under two years this recognition fills us with immense pride and gratitude as this is one of the most coveted accolades in the global hospitality industry,” a member of the staff said.
“We are genuinely thrilled to have received three awards, being one of the youngest hotels to three awards.”
“We take particular pride in being recognized for having the best rooftop view award which reflects our dedication in creating a diverse culinary experience and providing a relaxing, greenery-filled atmosphere for our guests.”
“The World Luxury award, which recognizes our outstanding service quality and customer satisfaction, highlights Grand Serendib’s commitment to excellence and dedication to creating unforgettable experiences for every guest.”
“Our visionary leader and Chairman Dilip Herath, Director Sanath Jayasuriya, Executive Director, Nalinda Sandaruwan, Director Operation, Saman Dharmasiri along with Resident Manager (name….), all Heads of Departments and the rest of the staff are having all consistently supported every improvement at the hotel.”
“This award inspires us to continue delivering exceptional service as we are now proud to be among the world’s finest hotels.”
“At Grand Serendib, we believe that luxury is not just about opulent surroundings, but about the small details and the personalized touch that turn an ordinary stay into an extraordinary one. This recognition is a reflection of our unwavering pursuit of excellence in hospitality.”
“Our staff is not only trained to the highest international standards but is also passionate about creating memorable experiences, understanding that each guest is unique and deserving of individualized care.
“We would be remiss if we did not acknowledge the role our esteemed guests have played in earning this accolade and their loyalty, trust, and positive feedback we receive were crucial in shaping the high standards we adhere to.”
“Accumulating over 1,000 authentic guest reviews in a year is a significant accomplishment that only a few can attain.”
Grand Serendib, offers …. Rooms …suites and an infinity swimming pool rooftop restaurant and many other modern facilities.
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